COVID-19 Forbearance Instructions

To request a COVID-19 mortgage forbearance, follow these five steps.

Any time you speak with a bank employee, write down:

  • The date and time of the conversation,
  • What was said, and
  • The employee’s name and ID number or extension (if they have one).

If you have trouble with any of these steps and you are a resident of Cook County, contact CVLS: 312-332-8785;

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