Clinic Volunteer Enforces Appliance Warranty
A broken appliance at home can range from mundane annoyance to client’s worst nightmare. Reba experienced this firsthand when her furnace stopped working in the middle of the winter. Fortunately for Reba, the furnace was covered by warranty, so she reached out to the company to have it fixed. Unfortunately for her, the story didn’t end there.
Reba learned that the company who installed the furnace used the wrong type of ductwork at the time of the installation. This eventually caused the system to fail. The company agreed to replace the ductwork but unfairly insisted that Reba pay them an additional $500 for the cost of equipment. Unable to negotiate with the company herself, Reba sought the help of CVLS’ clinic at Old St. Mary’s Church.
Jim Navarre reviewed and took Reba’s case. He put pressure on the company by writing them several demand letters. After a conversation with the manager, Jim was able to get the company to agree to waive the $500 fee. The company will complete the repair at no charge, and Reba will have both a working furnace and, more importantly, peace of mind.